What does ?phone support? imply in the world of web hosting?
In the event that you have ever had a website hosting account in the past or you have dealt with any other type of online service, you're probably well aware from your personal experience that for some things it is better to consult with a live person on the telephone rather than exchange tickets or e-mail messages. If you'd like to find out more about a service before you decide to order it or if something small needs to be done, for example, it is really much easier and a lot faster to get it done live. If you have the option to talk with representatives by phone, it is very likely that you're using the services of a real hosting supplier, not a reseller. The level of support that you'll get over the telephone differs between different suppliers - from standard matters to experienced technical support. Typically the majority of providers offer pre-sales assistance and first level phone support, while more complex technical issues are resolved via e-mail or tickets.
Phone Support in Website Hosting
If you decide to acquire one of our website hosting plans
, you can get hold of our support crew via phone for 14 hours per day. We can help you choose the best plan for your sites because we believe that it is better to discuss such issues with a live person. In case you already own an account, we're able to assist you with your sales/billing questions as well as general matters, even with some tech situations that do not need too much time or escalation to a system administrator because it'll be more appropriate to open a support ticket for time-consuming matters so as to have the correspondence in a single place. We now have telephone numbers in the US, Great Britain and Australia, so you will be able to call the one you prefer and talk to one of our representatives.
Phone Support in Semi-dedicated Servers
We provide live telephone support 14 hours per day as part of the support services for every single semi-dedicated server
package that we provide. Considering the fact that some issues are more difficult and time-consuming, you'll need to open a ticket if you come across such an issue, but for all the general, billing or small-scale technical issues you can always give us a call and we will help you quickly in order to save you the time you'll have to spend on opening a support ticket. Even if you do not have an account yet, you're able to find out if you can host your websites on our high-tech cloud platform or you will be able to get any other general info on our semi-dedicated services. We now have local phone numbers in the United States of America, Great Britain and Australia as well as a worldwide number, so that you can call the one that is closer to your location.