If you’ve purchased a web hosting plan and you have some questions regarding a specific feature/function, or in case you have come across some complication and you require help, you should be able to contact the respective help desk support staff. All hosting companies use a ticketing system no matter if they offer other means of contacting them apart from it or not, since the best way to tackle a problem most often is to send a ticket. This model of correspondence makes the responses sent by both parties simple to track and allows the tech support engineers to escalate the problem if, for example, a server administrator needs to intervene. In the general case, the ticketing system is not directly linked to the hosting space and is part of the billing account, which means that you must have at least 2 different accounts to contact the help desk staff and to actually manage the hosting space. Non-stop switching from one account to another might often be a drag, not to mention the fact that it takes quite a long time for the majority of web hosting providers to process the tickets themselves.
Integrated Ticketing System in Website Hosting
With a website hosting
from us, you’ll never have to leave your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can seamlessly access any trouble ticket while browsing your files or modifying different account settings. The ticketing system is being monitored 24x7x365 by our help desk support team members and the ticket response time is no more than one hour, but it seldom takes more than 20 minutes to receive assistance. In stark contrast with some other web hosting providers, we don’t charge extra for using the ticketing system, so you can contact us as often as you like and request information in regard to any technical or billing problem. You can also read a collection of informational articles, which will help you fix the most commonly confronted obstacles on your own.
Integrated Ticketing System in Semi-dedicated Servers
The ticketing system that we are using is incorporated into the Hepsia Control Panel, which we’ve developed for our semi-dedicated plans
, so you won’t need a separate support platform to touch base with our support team – you can do that on the spot in case you encounter a challenge. Posting a new ticket takes several mouse clicks and tracking down an older one is equally simple. With our intelligent search filter, you can quickly track down any ticket that you’ve already sent. You can post a ticket at any moment whatsoever since our help desk support staff representatives are available 24-7-365 and answer in less than one hour, although it seldom takes this much to get a response. With the Hepsia Control Panel, you will have everything in one single location and you can forget about the need to use two or more platforms to fix a simple problem.