A 99.9% Server Uptime
The benefit of creating your own website hosting platform is that you do not have to worry about compatibility – you design a particular set of software applications in such a manner as to work with a particular set of hardware components. The final outcome is something way more steady and reliable, because there are fewer potential risks of failure. We’ve built our cloud hosting platform using time–tested hardware parts plus a strongly tweaked version of Security–Enhanced Linux in an attempt to create a completely secure and safe home for your web sites.
That’s why, with all our website hosting plans plans we give you a 99.9% server uptime guarantee. This uptime guarantee is available in all our datacenters.
A 99.9% Network Uptime
Aside from our cloud hosting platform, we’ve also built our own internal network in each one of our datacenters. Everything is based on top–class hardware components supplied by Juniper. In addition, on each and every router, we’ve installed a firewall with an elaborate algorithm as a way to sift out all dubious requests.
Therefore, in each of our datacenter facilities – in our USA datacenter, in our United Kingdom datacenter, in our FI datacenter, in our Eastern Europe datacenter as well as in our AU datacenter, you can enjoy a 99.9% network uptime guarantee. And this guarantee is valid with all hosting packages in each and every datacenter.
A 30–Day Money–Back Guarantee
Just like with every other service, when it is your hard–earned money on the line, you can’t feel truly safe. This is exactly why, with all our cloud hosting plans our company offers a 30–day money–back guarantee. In case you do not feel satisfied with our hosting service or in case you have to use a more powerful web hosting solution, like a VPS web hosting plans or even a dedicated web hosting plans – we will give you a full refund, without any hidden costs or return charges.
24/7 Technical Support
If you’ve ever had to wait for hours to receive an answer, you’re probably aware of how annoying this can be, especially when your web site is at stake. That’s the reason why our company offers you a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our customer service technicians will be available to you and they’ll answer you in less than an hour. And the best part is that their average ticket response time is under 20 minutes!