An Intuitive Help Center
You’ll find almost all the answers to your questions in the easy–to–navigate Help Center section included in your Website Control Panel. It boasts an elaborate knowledgebase with regularly asked questions and detailed educational articles compiled by our accomplished technical support staff.
For users who wish to discover how to address a typically encountered issue by watching a tutorial video clip, we have added a selection of video tutorials to our Website Control Panel. All the videos are brief and easy to understand. They offer you visual presentations of various website management procedures.
A 1–Hour Ticket Response Time Guarantee
Our semi–dedicated servers are backed up by a round–the–clock help desk support service and include a one–hour support ticket response guarantee. Our skilled technicians will be available 24/7/365 and will fix any issue that you might possibly chance upon within maximum 60 minutes after the customer support ticket submission. In most instances, a reply will be provided to you in less than twenty minutes.