Technical Support Channels
A Sixty–Minute Ticket Response Time Guarantee
We offer a 60 min response time warranty for any ticket or e–mail that you submit to our support staff. We will swiftly reply to all common enquiries and forward the issue to our admins if any additional assistance is needed. If you make use of the Managed Servers package, we’ll carry out any of the included server management services at a time that has been agreed upon upfront.
A Premium–Quality Customer Service
We’ll be at your disposal 24/7/365 to answer any queries that you may have about our Website Control Panel or any of the applications that we have installed for you on the dedicated hosting server. If you also need help handling server administration tasks, you can have a glance at our Managed Servers package, which includes data backup disk space, Operating System updates on a weekly basis, server monitoring and restarting services, as well as problem troubleshooting and software installation services
A User–Friendly Help Area
Every dedicated web hosting plan is fitted out with our free–of–charge Website Control Panel, which sports an extensive knowledge base and a set of step–by–step video tutorials. Whenever you require help while working with the Website Control Panel, just hit the Videos or Help buttons situated in the top right corner.