24/7 Customer Support
Discover more about what ‘customer support’ indicates in the hosting community and about the several support types.
The client support that you will get from your website hosting supplier is very important, regardless of whether you have pre-sales questions and you aren't a customer yet, or you've got a technical issue with a current account. Timely and accurate info about a question or an issue will save you a lot of time and efforts, not mentioning that this is generally a proof that you are ordering from a real hosting provider and not from some reseller. If you buy a hosting account through a company that does not own its servers and it cannot access them right away, it is likely that you will wait for a few days in order to receive a response to any query, so your web sites may stay offline for a long time. In contrast, a provider which provides numerous options for communication and has a support staff available at any time can assist you right away and help you reduce or entirely avoid any kind of downtime and prospective losses.
24/7 Customer Support in Website Hosting
The customer and technical support services for all our website hosting
packages are round-the-clock, so you can forget all about waiting for several days so as to get assistance. In case you are not our client yet, you can phone us, chat with a consultant or send an e-mail. If you currently have an account, you're able to open a support ticket in addition to the other three options for contact. You'll be able to select the best way to contact us based on where you are or what kind of equipment you are using. We will assist you for almost any hosting-related question that you have or issue that you can encounter and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you can open a support ticket, but even in this situation the maximum reply time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Servers
All the semi-dedicated plans
that we supply feature 24/7 customer and technical support, which means that whatever the problem you have, you are able to get in touch with us and we'll help you in a timely manner. The guaranteed reply time for every email or trouble ticket that you open through your Hepsia web hosting Control Panel is only 1 hour; the actual reply time rarely exceeds twenty minutes. In addition, we offer telephone support with a couple of local numbers around the globe and a live chat, so that you'll be able to get in touch with us and find additional details about our solutions even if you don't have an account yet. We can help you with any kind of question or an issue you may have - payment methods, package features, e-mail setup, hosting account settings, and many others. If you use our services, you won't ever experience a situation where you should wait for a couple of days to get a problem solved like you may need to do with a number of other companies.
24/7 Customer Support in VPS Servers
Using our VPS web hosting plans
, you won't need to wait for more than 1 hour in order to get help for any type of issue that you may experience with the server or the software which comes pre-installed with it. We warrant this short answer time for all of the support tickets which you open via your billing Control Panel or email messages which you send to our tech support team. We also have local phone numbers in several countries around the globe plus a live chat service where we will help you with pre-sales, billing and basic questions. Customer and technical support is available 24/7/365 using the numerous methods of communication, so regardless what your question or problem is, there'll always be someone to help you out right away. In case you need help with third-party software, that you cannot install or which gives you troubles, you can take full advantage of the Managed Services upgrade package that we supply for all of the VPS plans.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to have quick support in general, let alone if you run an entire server, that's why each and every dedicated server
that we offer comes with 24/7 support with 1-hour answer time warranty regardless of the situation. The service is absolutely free for all the issues with your server or the software that was installed by our admins through the setup, therefore you'll be able to contact us as many times as you'd like, even during holidays. You can either open a trouble ticket from the billing area or you could send an email message, and the actual reply time for both rarely exceeds thirty minutes because we have admins available 24 / 7. In case you want general information about our servers or you have a billing question/issue, you may also call one of the local phone numbers we have on three different continents or you could use our live chat service and speak to an agent online. For third-party software support, we provide a Managed Services upgrade, which you are able to add to your server plan from the billing Control Panel.