If your hosting supplier provides live chat support, you can speak with an agent live and learn useful info or get a problem resolved in a very timely manner. The key advantage of using chat compared to calling to talk with a live person is that you'll need only a computer with access to the world wide web, so that you won't pay any charges in the event that you're in a different country or state. Furthermore, it'll be a lot quicker to copy and paste information for example domain names, usernames or error messages i.e. details that are sometimes hard to share with the other party on the phone. The live chat is also a considerably quicker approach to contact the hosting service provider's support crew as compared to using a ticketing system. Last, but not least, in the event that some issue requires some more time to be taken care of, you're able to do something different while you wait for support on the live chat, therefore you will not lose time - something that is not possible when you are on the telephone.