If you ever have any inquiries in regards to your hosting plan or you face a problem with your websites, you’ll have to touch base with the web hosting provider’s technical support team. It may not make a difference how swiftly they will reply when you have a general enquiry, but an issue like a misapplied web application update, for example, may lead to your website becoming broken or invisible on the World Wide Web. And the longer you have to wait for the support team to lend a hand, the longer the website will be down. In case you offer services or goods online, any outage will affect your website unfavorably and you can lose existing or potential clients. A lot of hosting providers, primarily resellers, handle e-mails and trouble tickets within 24 hours, but in the electronic sphere that is far too long, as visitors will hardly ever go back to a website that is not working properly for a lengthy interval.
One-Hour Response Guarantee in Website Hosting
Our website hosting plans
come with a 1-hour response guarantee, which implies that regardless of what question or problem you may have, we’ll always be there to assist you. As it is, it seldom takes more than half an hour to get an issue solved or a question answered, and this is valid for both technical and sales matters. Our client care staff representatives will be at your service 24x7, even on weekends and public holidays, so you will get immediate help at any time. We are aware of precisely how precious time can be, so by the time we reply to your trouble ticket or email, we’ll have probed into the matter and, in case we haven’t sorted it out, we’ll give you more details about what you have to do on your end, when the situation necessitates it. With our support services, you can rest assured that there will be someone to lend you a helping hand instantaneously, irrespective of what time it is.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you submit a trouble ticket via your web hosting Control Panel or send an email concerning your semi-dedicated server
, you will have a reply within less than 60 minutes. You can contact us whenever you like in regard to technical, billing or general issues and given the fact that we are working 24-7-365, you’ll always get help right on time. Depending on the particular question or issue, we’ll give you more information, resolve the problem if it’s been caused by something that is within our reach or instruct you on what steps to take if you have to change a particular setting for a web application that we can’t access. You can forget about waiting around for an entire day for every single reply. The fact is, in the majority of cases we respond to tickets and emails within no more than 20-25 minutes.